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AFFINITYDIRECT

Terms of Service

Last updated: April 22, 2026

1. Acceptance of Terms

By accessing or using the Affinity Direct platform and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services. These Terms apply to all visitors, patients, and users of the platform.

Affinity Direct is a division of Affinity Whole Health LLC ("Company," "we," "us," or "our"), a healthcare provider operating telehealth services in select U.S. states.

2. Eligibility

You must be at least 18 years of age and a legal resident of a state where Affinity Direct is licensed to provide telehealth services. By using our Services, you represent and warrant that you meet these requirements.

Our Services are not available to residents of all states. We will verify your eligibility during the intake process.

3. Nature of Services

Affinity Direct provides an online platform that connects patients with licensed healthcare providers for asynchronous telehealth consultations. Our providers may, at their sole clinical discretion, issue prescriptions for FDA-approved medications.

Affinity Direct does not guarantee that a prescription will be issued. Prescription decisions are made by licensed providers based on clinical judgment. We do not provide emergency medical services. If you are experiencing a medical emergency, call 911 immediately.

The Services are intended to supplement, not replace, a comprehensive healthcare relationship with a primary care provider.

Affinity Direct operates in compliance with applicable federal and state telehealth laws. Our services are only available in states where Affinity Whole Health LLC holds the required licenses. Service availability is verified during the intake process based on your state of residence.

3a. Telehealth Informed Consent

By submitting a patient intake form, you acknowledge and consent to the following:

  • You understand that the consultation is conducted asynchronously (not in real-time) and does not constitute an in-person medical visit.
  • You understand that the prescribing provider has not physically examined you and is relying on the information you provide.
  • You understand that telehealth has limitations and that some conditions may require an in-person evaluation.
  • You authorize Affinity Direct providers to review your submitted health information and, if clinically appropriate, issue a prescription.
  • You understand that some medication uses may be off-label. When applicable, Affinity Direct will present an additional acknowledgement before submission, and your provider will determine whether treatment is clinically appropriate.
  • You consent to receive clinical communications electronically, including prescription approvals, treatment updates, and follow-up messages.
  • You understand that your provider may decline to prescribe based on the information provided or their clinical judgment, with no obligation of explanation beyond general clinical grounds.
  • You confirm that all information provided in your intake form is accurate and complete to the best of your knowledge. Providing false information to obtain a prescription may constitute a criminal offense.

4. Patient Responsibilities

You agree to:

  • Provide accurate, complete, and truthful information in your intake form and all communications with providers
  • Not use the platform to obtain medications for any purpose other than your own personal medical use
  • Not share, resell, or transfer prescriptions or medications to any other person
  • Inform your Affinity Direct provider of any changes to your health status, medications, or allergies
  • Use medications only as directed by your provider and the accompanying prescribing information
  • Maintain the security of your patient portal login credentials

Providing false or misleading health information may result in your account being terminated and may expose you to legal liability.

5. Payments, Refunds, and Subscriptions

Payment authorization may be requested at checkout. If applicable to your order flow, your payment method may receive a small temporary authorization before provider review, and the quoted order amount is charged only after a provider approves your prescription. If your prescription is not approved, your payment method will not be charged for the prescription order.

Automatic Renewal Disclosure

If you select the Subscribe & Save option, you are enrolling in an automatically renewing subscription. Your subscription will automatically renew at the end of each billing period (monthly or as selected) and your payment method on file will be charged at the then-current subscription price, unless you cancel before the renewal date.

You may cancel, pause, or modify your subscription at any time by: (1) logging into your patient portal and adjusting your subscription settings, or (2) contacting our support team at virtual@affinitywholehealth.com before the next renewal date. Cancellation takes effect at the end of the current billing period. No refunds are issued for the current period upon cancellation.

Refund Policy

Due to the nature of prescription medications, we cannot accept returns of dispensed medications except where required by law. Refunds or replacements may be issued in cases of shipping errors, damaged or defective products, or provider non-approval. Contact support within 14 days of your order date for assistance.

6. Intellectual Property

All content on the Affinity Direct platform, including text, graphics, logos, and software, is the property of Affinity Whole Health LLC or its content suppliers and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written consent.

7. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, secure against every possible threat, or free of harmful code. Medical outcomes cannot be guaranteed by any healthcare provider.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AFFINITY WHOLE HEALTH LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

9. Governing Law and Disputes

These Terms are governed by the laws of the State of Ohio, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Services shall be resolved through binding arbitration in Columbus, Ohio, under the rules of the American Arbitration Association, except for claims that qualify for small claims court.

10. Modifications

We reserve the right to modify these Terms at any time. Material changes will be communicated via email, a prominent notice on our platform, or another legally sufficient method. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

11. Contact

For questions about these Terms:
Affinity Direct Legal Department
Email: virtual@affinitywholehealth.com
Affinity Whole Health LLC, Columbus, Ohio